cx44's Privacy Policy

This privacy policy ("Policy") has been prepared on behalf of the cx44 platform ("we", "our", "cx44") and applies to all individuals ("users", "you") who use our website and services.

By registering with cx44 or using our services, you are considered to have given your consent to the terms described in this policy. We believe that transparency about information is the foundation of trust, which is why this document is written in clear, plain language.

When you open an account with cx44, make a transaction, or contact our support team, we may collect the following information:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport details (for identity verification)
• bKash, Nagad, or Rocket account number (for processing transactions)
• Any information provided when submitting a support request

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Pages visited and duration of activity
• Session information via cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

Information associated with each financial transaction — such as deposit amount, withdrawal requests, payment method (bKash, Nagad, Rocket), and date and time — is stored on our secure servers. This information is used for financial auditing and fraud prevention.

cx44 uses your information only for legitimate and necessary purposes. Those purposes are outlined in detail below:

• Account management: For registration verification, login security, and account recovery.
• Payment processing: To ensure fast and secure deposits and withdrawals via bKash, Nagad, and Rocket.
• Identity verification: To prevent fraud, money laundering, and access by minors.
• Customer support: To provide effective resolution of your questions and issues.
• Service improvement: To analyze user experience and further develop the platform.
• Notifications: To keep you informed about important account updates and promotional offers (subject to your consent).
• Responsible gaming: To identify excessive gaming patterns and provide the necessary support.

cx44 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment providers: The information necessary to complete transactions is sent to bKash, Nagad, and Rocket.
• Technology partners: Trusted technology service providers may have limited access to information in order to operate the platform and ensure security.
• Legal obligations: Where disclosure of information is required as part of a court order, government directive, or legal process.
• Fraud prevention: Cooperation with relevant authorities in the investigation of fraudulent activity.

Cookies are small text files stored on your device. cx44 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functionality cookies: To remember your preferences, such as language settings.
• Analytics cookies: To analyze site usage statistics and improve the service.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

cx44 follows industry-standard security practices to protect your information. Our security framework includes:

• SSL encryption: All data between your browser and our servers is encrypted using TLS/SSL technology.
• Secure data storage: Sensitive information such as passwords is never stored directly — it is protected using hashing methods.
• Access controls: Only authorized staff can access information, and only as needed.
• Regular security audits: Regular audits are conducted to identify potential vulnerabilities and address them in a timely manner.
• Two-factor authentication: An additional verification layer to enhance account security.

cx44 retains your information only for as long as necessary. Retention periods are determined based on the following considerations:

• Information is maintained throughout the entire period your account remains active.
• Even after account closure, information may be retained for a specified period to meet legal obligations.
• Financial transaction records are kept for a reasonable period to facilitate auditing and dispute resolution.
• Security logs are kept for a limited period and then securely deleted.

As a cx44 user, you have the following rights over your own information:

• Right to access: If you want to know what information we hold about you, contact our support team.
• Right to correction: If any of your information is inaccurate, you can request that it be corrected.
• Right to deletion: In certain circumstances, you can request that information beyond what is required by legal obligations be deleted.
• Right to unsubscribe: If you no longer wish to receive marketing messages, you can unsubscribe at any time.
• Right to complain: If you have any concerns about our privacy policy, contact our support team.

cx44 is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration and confirmed with a government-issued ID.

If we become aware that information from a minor has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

The cx44 platform operates services from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi. These providers use their own technology and may have their own privacy policies.

cx44's control over how your information is handled on third-party platforms is limited. We therefore recommend reading the privacy policy of the relevant provider.

This privacy policy may be updated from time to time due to business changes, new technology, or legal requirements. In the event of any significant change, cx44 will notify users in the following ways:

• By publishing the updated policy on this page
• By sending a notification to your registered email address
• By displaying a brief notice when you log in to the platform

If you continue using the service after an update, you will be considered to have consented to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. cx44's support team is available seven days a week, twenty-four hours a day, in both Bengali and English.